Terms & Conditions


As used herein, the term “you” refers to visitors to jollieful.com (“this Website”) and customers of Jollieful Company.
 
For a happy shopping experience at Jollieful Company, we have stated the following terms and conditions to ensure you understand the expectations you and we should have for each other. Please read these terms and conditions carefully. By accessing this Website or ordering from Jollieful Company, you agree to be bound by these terms. If you do not agree with any of the terms, please do not access this Website nor order from Jollieful Company.
 
Order / Payment Methods
 
To place an order, you need to create an account and log in on this Website, which provides you with better shopping experience including the order tracking function. During checkout, Hong Kong customers are presented with two payment options: (1) online payment or (2) bank transfer. Other customers only have one payment option: (1) online payment.
 
(1) Online Payment
 
Jollieful Company (“our Company” / “our Shop” / “we”) uses PayPal to accept online payments from customers. You do not need a PayPal account to pay your orders but you may choose to log in to your PayPal account to pay. During checkout, you will be connected to PayPal’s page where PayPal directly collects from you your payment instrument (such as credit card) details. We do not get access to such details.
 
(2) Bank Transfer
 (Only for Hong Kong Customers)
 
Payment can be made via direct bank-in / e-Banking transfer / ATM transfer to our HSBC account (customers without HSBC account: Hang Seng account holders can pay via ATM transfer, while other bank account holders can pay via direct bank-in at HSBC counters; both cases do not require any service charges). In the event where bank charges arise from your transfers, you are responsible for such charges. Please pay within two days. As our system subtracts stock only after an order is paid and we adopt “first paid, first processed” policy, you may be notified that your order is out of stock after payment. To avoid such circumstances, please pay your order at your earliest convenience and send us (i) the bank deposit / transfer slip together with (ii) the relevant Order ID and (iii) your contact number through Facebook Message / by email to cs@jollieful.com / by whatsapp to 61382337 immediately after.
 
Delivery
 
Our shop currently ships to Singapore, Ontario (Canada), and Hong Kong. For details, please read Delivery. If you are from other areas and you are interested in our products, please let us know.
 

Return Policy
 
We will perform detailed checking before shipping goods. Other than out-of-stock circumstances, goods are non-refundable and non-exchangeable.
 
If your order is out of stock, we will notify you to arrange exchange of products. If there aren’t any products you would like to exchange the out-of-stock product for, we will issue credit to your account for offsetting against future purchases.
 
Size and Colour Differences
 
We try our best to accurately describe our products. However, as products are measured by hand on a sample basis, actual sizes may be slightly different from described. Product colours may also be slightly different from the photos due to lighting effects or different monitor settings.
 
Your Proper Handling
 
While we are committed to offering good-quality products, you are responsible for handling them properly after receipt. Darker clothes, especially black, red, orange and blue, generally bleed when being washed, especially the first time. To prevent darker colours from bleeding onto lighter colours, you are advised to sort your dirty laundry into whites, light colours, and dark colours for separate washing. To reduce colour bleeding, you are advised to wash darker clothing in cold water which keeps the fibers closed, trapping the dye.
 
Disclaimer
 
We are committed to offering quality products and providing quality service. In the event where product information / information provided by our staff contains any inaccuracies, or an order / delivery is delayed, we will amend the information or improve our service, but we will not be liable for any arising direct, indirect, incidental or consequential damages. Under no circumstances will we be liable for any indirect, incidental or consequential damages arising from the use of our service / products.
 
Copyright Matters
 
We pick products mainly based on appearance, design, material and quality. We do not have any intention of selling fake / pirate goods. However, since fashion products in the market are generally designed with reference to products of international famous brands, there may be products in our Shop that look similar to famous brand products. Unless our product information or product pictures clearly indicate the brand name, our products have no relation to any famous brand.
 
Cooperation from You
 
To protect this Website, use of this Website may be monitored. You consent to such monitoring and agree not to perform any inappropriate activities towards / on this Website, such as intruding into systems, posting malicious comments, making unauthorized use of this Website’s contents. In appropriate circumstances, our Company may block users with inappropriate behavior from visiting this Website or terminate their user accounts.
 
Privacy
 
Our Company is committed to providing good customer service including protecting the privacy, confidentiality and security of your personal data we hold by complying with the requirements of Personal Data (Privacy) Ordinance in Hong Kong. For details, please read Privacy Policy.
 
Additional Terms
 
Some of the other pages within this Website contain supplementary terms and conditions and additional disclosures and disclaimers, which are in addition to the above terms and conditions and are regarded as part of the agreement between you and our Company.
 
Enquiry
 
For enquiries, please contact us through Facebook Message or on the Contact Us page of this Website (quoting the Order ID if they are related to a specific order). 



Follow Us