Delivery


Our shop currently ships to Singapore, Ontario (Canada), and Hong Kong. If you are from other areas and you are interested in our products, let us know.

Weight Limit

In accordance with the weight limit set by our delivery service provider, the maximum weight per order is 2 kg. If the total weight of your shopping cart exceeds 2 kg, please split it into orders of / within 2 kg.   


Hong Kong
 
Hong Kong customers can choose to have their goods delivered to a local post office of their choice (except mobile post offices) for their collection or directly to home. Both services come with tracking and are provided by Hong Kong Post. The applicable shipping fee, based on the estimated weight, is added to the order total during check-out. The shipping fee for delivery to a local post office is cheaper and customers can pick up goods at their convenience upon receipt of the notification SMS from Hong Kong Post. In either case, if customers fail to receive or pick up delivered goods within the allowed time limit, any extra fees incurred as a result will be borne by them.
 

Delivery Time:
Generally around 7 to 15 days after payment for our processing plus 1 to 2 postal working days for delivery to shipping address (may take a little longer in the event of product supply or transportation problems, in which cases we will notify affected customers)
 
How to Select Delivery to Post Office:
To select delivery to a post office, please fill in the name and code of the selected post office in the shipping address field during check-out. Click here to see the list of local post offices.

Other Destinations
 
Shipping service with tracking is provided by Hong Kong Post’s e-Express Air Mail Service. The shipping fee for an order is calculated based on the estimated order weight and the shipping destination. The applicable shipping fee is added to the order total during check-out. In the event that customers fail to receive or pick up delivered goods within the allowed time limit, any extra fees incurred as a result will be borne by them.
 

Delivery Time:
Generally around 7 to 15 days^ after payment for our processing plus 9 to 16 working days (excluding Sundays and public holidays) for delivery to shipping address (subject to flight availability and progress of customs clearance and aviation security check)
^ It may take a little longer in the event of product supply or transportation problems, in which cases we will notify affected customers.
 
Tax and Duties:
We do not collect taxes from customers. However, please be aware that taxes, duties and other fees may be charged / required by the government authority of the destination country which customers are responsible to pay themselves. You may refer to our summary of information regarding such additional charges, which is for information purposes only. We do not warrant its completeness, timeliness or accuracy. The actual amount to be charged is subject to the relevant government authority’s determination.
 

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